TERMS OF SERVICE
General terms and conditions are the fundamental part of this booking agreement, concluded between the World Discovery d.o.o. (hereinafter referred to as “Company”) and customers. Once the customer completes the booking is presumed that he accepts these General Terms and Conditions. The booking the customer makes is obligatory and therefore it is possible for a customer to cancel his booking exclusively according to these General Terms of Conditions. The customer is responsible for all the costs and consequences, which may occur due to the incorrect information he has provided when making a booking.
The customer agrees to these Terms and Conditions by ordering services from the Company either over website, email, telephone, by making a payment without preorder or by any other way.
The company was founded with the aim to assure friendly services and to provide high-quality experiences for the user.
The Company brand and the website as well as all its components (programming code, design, photographs, text, etc.) and all subpages are the intellectual property of creators of the brand and thus protected by copyrights. Any copying, usage or abuse of the brand and/or website and its components is subject to litigation according to local law.
We are committed to do our best to provide current and accurate information on the Company website. However, we cannot be held liable for errors, omissions or results that may be obtained by misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify, at any time, without notice, all or part of the website and these Terms and Conditions without any responsibility that may be incurred as a result.
Terms we use and their explanations:
100% Money-Back Guaranteed – If we can’t deliver the service as promised and the client is not satisfied, he should communicate the complaint directly to our staff as soon as possible. If we agree on the issue, the client can get all the money paid for that specific activity back.
The site may contain links to other sites that we do not use. We can in no way be held responsible for the provision of these links to access these sites and external sources, and can not accept any responsibility for the content, advertising, products, services or other materials on or available from these external sites or sources that are neither approved nor verified by our team.
All the photos are symbolic.
All information submitted by the customer at any time will be kept private and confidential, except if there is a good reason for that.
- Using the bike and participating in a guided bike tour at your own risk.
- A participant in a guided tour with a bicycle must be mentally and physically fit to ride a bike.
- Participants is not under the influence of any substances that could reduce his/hres physical and mental capabilities.
- Persons under the age of 18 must wear a cycling helmet.
- For adults, wearing a helmet is recommended, but not necessarily.
- Bike Tour Ljubljana assumes no liability for any damage, loss or injury (including death) that could result from the use of a bike and participation in a guided bike tour.
- Participant of guided tour is obliged to observe the instructions of the guide.
- Deliberate damage to the wheel is charged at the service price list.
- The participant is obliged to follow the rules of road traffic regulation and to handle the bicycle according to the principle of a good master.
- A minor may participate in the activity only in the presence of a parent or guardian. The parent or guardian is also fully responsible for the child.
- The person should take care of their own safety, they should have proper footwear; in the case of prolonged sun exposure, we recommend wearing a hat or helmet.
The Company reserves the right to cancel, change or modify any facilities without notice, including changing or altering venues, routes, and prices. In the event of a change, the Company will endeavor to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. All this is done for the best possible experience of our clients.
In some cases, the Company is an intermediary between the customer and the end performer of service. Although our team is devoted to finding and providing only the best services for you, we cannot be held accountable for mistakes, mishaps or negligence made by third persons.
In case the client is late to an activity, he could be obliged to pay extra for the costs caused by arriving late. It is your responsibility to inform the members of your group of the itinerary and make sure everybody shows up on time. We will always try to provide you with the activity later than originally planned, but if we couldn’t do it, you are not eligible for a refund. If you know you will be late, please inform us as soon as possible.
In case of any issues with any of the services conducted by our supplier/partner, we will help you resolve it, but in case that wouldn’t be possible, you have to solve it directly with them.
If for any reason you wish to finish any activity early, you are not entitled to a refund or any discount.
The Company reserves the absolute right to decline a booking at our discretion for any reason and at any time. Clients agree to accept the authority and decisions of our employees, guides and affiliates.
The Company reserves the right to cancel a tour or tasting in any circumstances but will endeavor to avoid this unless absolutely necessary.
All clients are responsible for their own safety and well-being. We don’t encourage any of our clients to engage in any dangerous activity or to drink excessively. The Company cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.
Some programs include alcohol consumption and are suitable only for participants aged 18 years or older. Unless stated otherwise, participation is possible only for participants over 18 years. Proof of age must be provided at the time of participation. As proof of age, we only accept official identification such as Passport, driver license, and other proof of age (18 plus) cards. Unacceptable identification includes photocopies, student cards, and other non-government issued identification. All customers ensure that they are fit and able to complete the itinerary of the tour and that they are in good physical and mental shape.
By making a booking every customer agrees that the Company has the right to publish all the photos and videos that were made during the program (the photos and videos could include every customer) in promotional and commercial intentions.
Due to certain unforeseen circumstances, the client may cancel participation on agreed activity. If the company agrees, the client has the option to reschedule it on any available date in the next 3 months.
We want you to leave our city happy and full of new exciting adventures. Our team is devoted to organizing great experiences. Despite all our efforts we urge you to give us feedback in any form. If the client has a complaint he/she must bring it to the attention of the tour guide right away. That way our team has the chance to rectify the situation upon evaluation of the complaint. Possible amendments to the tour in the interest of the satisfaction of a client can be made only if the complaint is presented during the tour. Complaints made at a later time will not be taken into consideration. Should the complaint be presented during the tour and the problem remained unresolved another complaint must be made in writing to the Company within 5 days of the completion of the tour.
The Company reserves the right to cancel the program at any time if the customer does not obey the instructions of the tour guide and appears likely to endanger the safe and comfortable progress of the tour, that client may be excluded from all or part of the tour. In this case, the customer does not have the right to any refund or cover any additional costs incurred by customers as a result.
All clients are expected to obey local laws and regulations and any failure to do so will relieve the Company of all obligations that they may otherwise have under these booking conditions. Any damage or losses caused by a client is the responsibility of the client. Full payment for any such damage or loss must be paid at the time directly to the supplier. If the client fails to do so, the Client will be responsible for meeting any claims (including legal costs) subsequently made against the Company as a result of the client’s actions.
The General Terms and Conditions and the relationship between a customer and the Company shall be governed by the local laws without regard to its conflict of law provisions. A customer and the Company agree to submit the exclusive jurisdiction of the competent court located in Ljubljana, Slovenia.
World Discovery d.o.o., Log 10, 1430 Hrastnik, Tax number: SI95311289, Company registration number: 6613047000
Informations for Bank transfer:
Company: World Discovery d.o.o., Log 10, 1430 Hrastnik, Slovenia
IBAN: IBAN SI56 6100 0001 5029 527
BIC: HDELSI22
Bank: Delavska Hranilnica d.d.
General Terms and Conditions shall take effect on the date of 30.8.2022.
